Intercom

The Intercom connector provides a streamlined integration with Intercom. Once connected, your agents can access customer conversations and other Intercom data.

Setting Up an Intercom Connector

Create an Intercom connector when your agents need to work with customer conversations or account context from Intercom.

1. Go to Settings and open the Connectors tab.
2. Click the + button and choose Intercom.
3. Enter a name for the connector.
4. Click Create Connector.
5. Click Connect to Intercom to authorize access to your Intercom account.

Using Intercom Connectors in Agents

When you create or edit an agent, mention the connector by name in chat. For example: "Use my Intercom connector to fetch recent customer conversations."