Gmail

Connect your Google account to give agents access to Gmail. Agents can search, create, and manage email as part of their workflows.

Setting Up a Gmail Connector

Create a Gmail connector when your agents need to work with email in your Google account.

1. Go to Settings and open the Connectors tab.
2. Click the + button and choose Gmail.
3. Enter a name for the connector.
4. Click Create Connector.
5. Choose Read only or Read & write access.
6. Click Connect to Google to authorize access.

If you change the access level later, reconnect to update your permissions.

Using Gmail Connectors in Agents

When you create or edit an agent, mention the connector by name in chat. For example: "Use my Gmail connector to find unread messages from this week."