How to Improve Chatbot Quality with Detailed Issue Reports
Chatbots have become an integral part of customer service, providing quick and efficient responses to common queries.
However, there are times when a chatbot may fall short, and a human agent needs to step in. Identifying these instances and understanding the reasons behind them can significantly improve the chatbot's capabilities.
Get a weekly report on chatbot issues for your team to help you make your chatbot better. How it works
Our new report can read through all conversations and find cases where human intervention was required.
Customer's Issue
This section provides a clear summary of the problem the customer encountered. It details the specific issue they faced, including any error messages or misunderstandings that occurred during their interaction with the chatbot.
Why the Bot Fell Short
Here, we analyze the reasons why the chatbot was unable to resolve the customer's issue. This could include limitations in the chatbot's programming, lack of understanding of the customer's query, or insufficient data to provide an accurate response.
Human Resolution
This part describes the steps the human agent took to resolve the customer's issue. It includes the actions performed, the information provided, and any follow-up steps to ensure the customer's problem was fully addressed.
Additionally, the report includes direct links to the individual conversations. This allows your team to review each case in detail, understand the context, and learn from these interactions to improve the chatbot's performance in the future.
We have built this report to work on any modern support platform.
It can read through all conversations in platforms like Intercom, Zendesk, Freshdesk, Salesforce Service Cloud, and HubSpot Service Hub to find cases where human intervention was required.
This report provides a detailed analysis of each instance.
Benefits for Your Business
This report is invaluable for companies using chatbots in customer service. By understanding where and why your chatbot fails, you can:
- Expand the chatbot's capabilities to handle more complex queries.
- Improve customer satisfaction by reducing the need for human intervention.
- Enhance the overall efficiency of your customer service operations.
Start leveraging this powerful report today to take your chatbot performance to the next level and provide exceptional customer service.