Customer research is now fast and easy for anyone
Customer research is crucial for understanding your audience and improving your products and services.
Our AI agent simplifies this process by tapping into any customer support platform, extracting relevant conversations, and grouping them into comprehensive reports.
How It Works
Research any topic you want and get your insights sent to Slack on autopilot. Our AI agent integrates seamlessly with various customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce Service Cloud, and HubSpot Service Hub. It scans through all customer interactions, identifies key themes and issues, and compiles them into an easy-to-understand report.
The AI agent uses advanced natural language processing (NLP) techniques to sift through vast amounts of data. It identifies conversations that are most relevant to your research objectives, ensuring that you get the most pertinent insights.
Grouping Conversations into Reports
Once the relevant conversations are extracted, the AI agent categorizes them based on common themes, issues, or customer sentiments. This categorization helps in understanding the recurring problems, customer preferences, and areas needing improvement.
Customer Insights in Minutes
Get weekly updates on any customer insights you want. Our AI agent can analyze any topic you want and send you the insights in minutes.
Research Any Topic You Want
Our AI agent allows you to research any topic you want by analyzing customer interactions. Whether you're looking to understand customer pain points, preferences, or feedback on a new feature, our AI agent can provide you with the insights you need.
Multiple Agents for Weekly Updates
You can deploy multiple AI agents to focus on different research topics simultaneously. Each agent will send weekly updates to the relevant teams, ensuring that everyone stays informed with the latest insights. This helps in making data-driven decisions and keeping all stakeholders aligned with the current customer sentiment and issues.
Our AI agent is designed to work with any modern support platform. It can read through all conversations and find cases that are relevant to your research, providing a detailed analysis of each instance.
Here are the top 10 major support platforms our AI agent works with:
- Intercom
- Zendesk
- Freshdesk
- Salesforce Service Cloud
- HubSpot Service Hub
- LiveAgent
- Zoho Desk
- Kayako
- Help Scout
- Jira Service Management
This powerful tool ensures that you have all the information you need to make informed decisions and improve your customer service operations.